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IN AN EMERGENCY
172
WARNING If not subscribed to the
SOS service, if the service is not
available on the market/version or has
expired, pressing the system button
will make an automatic call to the
national public emergency number (for
versions/markets, where provided). In
this case, no data will be sent and the
request will be made only in voice mode.
WARNING If the SOS emergency
service is activated, the call will be
automatically routed to a private
Call Centre. We hereby specify that,
whenever the SOS call is referred to the
text, the SOS call is to be considered
managed by private service providers.
The SOS call service is not the e-call
system for emergency calls provided
for by the applicable European
Community legislation for newly
type-approved vehicles.
WARNING Any malfunctions detected by
the SOS calling system will be notified:
during the start-up phase;
when the malfunction is detected;
by displaying a respective message on
the Connect system display. Contact
an Alfa Romeo Dealership as soon as
possible.
WARNING In the event of danger
(fire, visible smoke or hazardous road
conditions or dangerous positions), do
not wait for voice contact with the SOS
service operator, but exit from the car
immediately and go to a safe place, if in a
condition to do so.
WARNING Do not place network
antennas, CB radios or aftermarket
electrical equipment to avoid
interference Such interference could
prevent the system form making the
emergency call.
WARNING Ignoring malfunction
warnings displayed by the Connect
system for a long time could lead to
being unable to make an SOS call when
needed.
Even if the SOS call system is fully
functional, factors outside the control
of FCA could interfere with or prevent
operation of the SOS call. Such factors
can be caused by the car electrical
systems not being intact, damage to
the SOS system during the accident,
obstructed or unavailable satellite
signals, network congestion, adverse
weather conditions, buildings, interfering
structures, tunnels, etc.
ASSIST CALLS
Pressing the graphic buttons fig. 180
located on the display of the Connect
system (for versions/markets, where
NOTE If the SOS call button is pressed
by mistake, it is possible to press it
again within 10 seconds to cancel the
operation or press the cancel button on
the Connect system display.
Once the connection has been
established, the following data will
be automatically transmitted to the
Operations Centre, as authorised by the
customer:
indication that the occupant has made
an SOS call;
the brand of the vehicle;
the most recent known GPS
coordinates of the vehicle.
If you are able to speak to the operator,
do so through the car audio to provide
additional information about the request
for help.
If the system is unable to establish the
voice call, or the line disconnects due to
insufficient coverage, the SOS service
will try to call the operational centre
again for 5 minutes.
If the operational centre needs to
contact the car again, the system can
receive an incoming call, which will be
accepted automatically.
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