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• If you are connecting your scanner via USB, make sure the USB cable between the computer and
scanner is connected in the correct orientation.
• If you are using the scanner over a network, make sure your scanner is displayed in the Scanner
Settings screen. If your scanner is not displayed in the list, click Enable Editing and click Add. Add
your scanner on the Add Network Scanner screen.
• Make sure the PC Connection via USB setting is not disabled on the control panel.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• Make sure the ready light stops flashing, indicating that the scanner is ready to scan.
Parent topic: Solving Scanning Problems
Cannot Start Document Capture Pro (Windows) or Document Capture (Mac)
If you cannot start Document Capture Pro (Windows) or Document Capture (Mac), try these solutions:
• Make sure Document Capture Pro (Windows) or Document Capture (Mac), Epson Scan 2, and Epson
Event Manager are installed.
• Make sure the correct setting is assigned to the scanner button in Document Capture Pro (Windows)
or Document Capture (Mac).
• Make sure to use the USB cable that came with the scanner.
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you upgraded your operating system but did not reinstall Document Capture Pro, try reinstalling it.
• Make sure the status light stops flashing, indicating that the scanner is ready to scan.
Parent topic: Solving Scanning Problems
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