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• Document Capture Pro (Windows) does not support Windows Vista or Windows Server, so use Epson
Scan 2 for scanning instead.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• Make sure the PC Connection via USB setting is not disabled on the control panel.
• Check that the Wi-Fi connection is working correctly. Try turning the wireless router off and on.
• Make sure another computer is not connected to the product using a USB cable. A USB connection
takes priority over a Wi-Fi connection. If another computer is connected by USB, disconnect it.
• If you are using a Mac computer, make sure you select the network that has priority on it.
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements
Cannot Start Epson Scan 2
If you cannot start Epson Scan 2, try these solutions:
• Make sure your scanner appears in the Epson Scan 2 Utility.
• Make sure to use the USB cable that came with the scanner.
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you connected the scanner using a USB cable, make sure it is connected directly to your computer
or through only one USB hub.
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