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Parent topic: Solving Problems
Related references
Where to Get Help (U.S. and Canada)
Related tasks
Replacing the Rollers
Setting a Password and Locking the Control Panel
Cleaning Inside Your Product
Accessing the Web Config Utility
Creating a Shared Network Folder
Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Product Does Not Turn On or Turns Off Unexpectedly
Forgot the Administrator Password
Scanner Button Does Not Work as Expected
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan 2
Cannot Start Document Capture Pro (Windows) or Document Capture (Mac)
Paper Feeding Problems
Paper Jam Problems
Paper Protection Does Not Work Correctly
Scanning is Slow
Cannot Send Scans to a Cloud Service
Cannot Send Scans to an Email
Parent topic: Solving Problems
Product Does Not Turn On or Turns Off Unexpectedly
If the product does not turn on or if it turns off unexpectedly, try these solutions:
• Make sure the AC adapter is securely connected to the product and to a working electrical outlet.
• If the product turns off unexpectedly, you may need to adjust the Sleep Timer and Power Off Timer
settings on the control panel.
Parent topic: Solving Scanning Problems
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