Loading ...
Loading ...
Loading ...
Home > Troubleshooting > Printing Problems
Printing Problems
If, after reading the information in this table, you still need help, see the latest troubleshooting tips at
support.brother.com/faqs.
Difficulties Suggestions
No printout Check the machine is not in Power Off mode.
If the machine is in Power Off mode, press
, and then
send the print data again.
Check that the correct printer driver has been installed
and selected.
Check to see if the Status Monitor or the machine's
control panel displays an error.
Check that the machine is online:
• Windows 11
Click
> All apps > Windows Tools > Control
Panel. In the Hardware and Sound group, click View
devices and printers. Right-click your model's icon,
and click See what’s printing. If printer driver options
appear, select your printer driver. Click Printer in the
menu bar and make sure Use Printer Offline is not
selected.
• Windows 10, Windows Server 2016, Windows Server
2019, and Windows Server 2022
Click
> Windows System > Control Panel. In
the Hardware and Sound (Hardware) group, click
View devices and printers. Right-click your model's
name. Click See what’s printing. If printer driver
options appear, select your printer driver. Click Printer
in the menu bar and make sure that Use Printer
Offline is not selected.
• Windows Server 2012 R2
Click Control Panel on the Start screen. In the
Hardware group, click View devices and printers.
Right-click your model's name. Click See what’s
printing. If printer driver options appear, select your
printer driver. Click Printer in the menu bar and make
sure Use Printer Offline is not selected.
• Windows Server 2012
Move your mouse to the lower right corner of your
desktop. When the menu bar appears, click Settings
> Control Panel. In the Hardware group, click View
devices and printers. Right-click your model's name.
Click See what's printing. If printer driver options
appear, select your printer driver. Click Printer in the
menu bar and make sure that Use Printer Offline is
not selected.
The machine is not printing or has stopped printing.
Cancel the print job and clear it from the machine's
memory. The printout may be incomplete. Send the print
data again.
See Related Information:Cancel a Print Job.
The headers or footers appear when the document
displays on the screen but they do not show up when it is
printed.
There is an unprintable area on the top and bottom of the
page. Adjust the top and bottom margins in your
document to allow for this.
464
Loading ...
Loading ...
Loading ...