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75Troubleshoot ing
Essential Wire-Free Video Doorbell
User Manual
Troubleshoot Arlo Geofencing
Note: Selecting Modes > Arm All Devices or Disarm All Devices deactivates Geofencing mode.
To activate Geofencing mode, tap Modes, select your Arlo device, and then select Geofencing.
Each Arlo user has a unique setup environment. These are the most common geofencing
issues:
• Your mobile device isn’t sharing its location information with Arlo. See
Prepare your mobile
device for geofencing on page 57.
• Away mode isn’t triggered when you leave because an extra mobile device that’s enabled
for geofencing is still in the Device Location. See
Geofencing with multiple mobile devices
on page 58.
• Geofencing stopped working because the location sharing settings for a mobile device
changed. See
Prepare your mobile device for geofencing on page 57.
• A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or
Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress
the Arlo Secure App.
• Geofencing for your mobile device on your friend’s Arlo account isn’t working.
If you’re a friend on someone else’s Arlo account, your mobile device can only change
Home/Away modes if the Arlo account owner does the following:
• Turn on the Allow Access Rights setting. See
Grant access to friends on page 44.
• Set your device as an Enabled Device in Geofencing settings. See
Enable or disable
geofencing for friends’ mobile devices on page 59.
Still experiencing issues with geofencing? Contact Arlo Customer Support.
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