Loading ...
Loading ...
Loading ...
74Trouble shooting
Essential Wire-Free Video Doorbell
User Manual
3. Make sure that the Show Notifi cations setting is selected.
If you said no to push notifi cations at installation
When you install the Arlo Secure App for the fi rst time, to receive alerts, you must select Allow
when asked if you want Arlo to send you push notifi cations. For iOS apps, a er you respond
to this alert, it isn’t presented again unless the device is restored to factory settings or the app
is uninstalled for at least a day.
If you said no on an iOS device, uninstall the app, wait for a day, and then reinstall it, and
allow notifi cations. If you don’t want to wait a day before you reinstall the app, you can use
the system clock on your device to simulate a day. Set the system clock forward a day or
more, turn your device off , and then turn the device back on. A er you reinstall the app, return
the system clock to the correct setting.
I can’t log in to my Arlo account
If you can’t sign in to your Arlo account in the Arlo Secure App or Arlo web portal, select the
scenario that applies to you. Follow the instructions to regain access to your account and/or
Arlo cameras.
• Forgot your password? You can use the email address associated with your Arlo account
to reset your Arlo account password. See Reset a forgotten password on page 43.
• Forgot the email address for your Arlo account? You’ll have to create a new Arlo account,
reset your Arlo cameras, then set up the cameras on the new account.
• Can’t access your trusted device or phone number? If you can’t access your trusted
device to verify a log in, or if you can’t receive SMS text messages, you can request to have
a security code sent to the email associated with your Arlo account. The email associated
with your Arlo account is always available as a backup login option,
• Lost access to ALL two-step verifi cation options and can’t verify your account log in?
You’ll have to create a new Arlo account, reset your Arlo cameras, then set up the cameras
on the new account.
Note: The email associated with your Arlo account is always used as a backup option to
recover your account. Make sure that you have access to your email account, and that the
email account is safe and secure.
Loading ...
Loading ...