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71Trouble shooting
Essential Wire-Free Video Doorbell
User Manual
doorbell and then tap Silent Mode.
• Is your Chime 2 paired to your Essential Video Doorbell ?
To check, open the Arlo Secure App and tap the gear icon next to your Chime 2. On the
Device Settings page, see if your doorbell appears under PAIRED DEVICES.
• Are your Arlo Chime 2 and the Essential Video Doorbell connected to internet?
To check, open the Arlo Secure App and tap the Settings icon next to your Arlo device. The
app indicates whether the device is off line.
• Is your Arlo Chime 2 receiving power?
The Chime 2 must be plugged in to an indoor power outlet that supplies continuous power
AC power.
If your Arlo Chime 2 still doesn’t ring, reset it and add it back to your Arlo account. For more
information, see the following section,
Reset the Chime 2.
If you are still unable to get Arlo Chime 2 to ring, visit www.arlo.com/en-us/support/ for
assistance.
Reset the Chime 2
Your Arlo Chime 2 must be plugged in to a wall outlet during the reset process . Resetting your
Chime 2 returns it to its factory default settings and disables the device. This means that you
must use the Arlo Secure App to set up your Chime 2 again a er a reset.
1. Plug your Chime 2 into a wall outlet.
2. Press and hold the Sync button on the side of your Chime 2
for 10 seconds, until the LED starts fl ashing.
The LED fl ashes white when the reset process begins.
3. Let go of the Sync button when the LED starts fl ashing.
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