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66Troubleshooting
Essential Wire-Free Video Doorbell
User Manual
Arlo doesn’t discover your doorbell during setup
A er your doorbell scans the QR code in the Arlo Secure App during setup, the Arlo Secure
App attempts to discover your Essential Wire-Free Video Doorbell on the same WiFi network
that your phone is connected to. Since the doorbell connects to 2.4 GHz WiFi networks,
during setup you must connect your phone to the same 2.4 GHz WiFi network.
If the Arlo Secure App doesn’t discover your doorbell during the setup process:
1. Check the doorbell LED to see what went wrong.
If the doorbell LED fl ashes amber for 10 seconds, the doorbell can’t connect to the
WiFi network. Make sure that you enter the correct WiFi settings for your 2.4 GHz WiFi
network. The WiFi network name (SSID) and WiFi password are both case sensitive.
MyWiFiPassword is not the same as mywifi password.
2. Check your phone’s WiFi connection.
During setup, your phone must connect to the same 2.4 GHz WiFi network as your
doorbell.
Many WiFi routers broadcast in both the 2.4 GHz and 5 GHz WiFi bands. Your home
network might include two WiFi networks, or even three if you have a guest network.
• In your phone’s WiFi settings, look for your WiFi network name that ends in 2, 2.4, or 2G
and connect to that network. For more information, see
Connect your mobile device to
a 2.4 GHz WiFi network during setup on page 10.
• Your phone might automatically connect to cellular data. To keep this from happening,
make sure that Wi-Fi Assist and Adaptive Wi-Fi features are off on your mobile device.
These features allow mobile phones to automatically switch between WiFi and cellular
network Internet access.
• If you use a VPN or WiFi extender, disconnect it during the WiFi setup process.
3. Check your WiFi router’s Internet connection.
A er your doorbell connect to the same WiFi network as your phone, the Arlo Secure App
needs to access your Arlo account in the cloud in order to add your doorbell to your Arlo
account.
If the Arlo Secure App still can’t discover your doorbell, visit Arlo Support
www.arlo.com/en-
us/support/
.
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