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70Troubleshooting
Essential Wire-Free Video Doorbell
User Manual
• Try setting up your Arlo device with a diff erent mobile device.
For example, if you tried using a tablet to set up your Arlo device, try using a smartphone
instead.
• Take a picture of the QR code, and scan the picture of the QR code.
If a diff erent smartphone or tablet doesn’t work, take a clear picture of the QR code, and
enlarge the picture on your screen. Then scan the picture with the device that you are
using to set up the device.
• Clean the camera lens on your mobile device.
The camera lens might have debris or a smudge on it, hindering its ability to scan the QR
code. Try using a lint-free cloth to remove anything that might prevent the camera from
scanning the QR code.
• If your QR code is scratched, damaged, or unreadable, contact Arlo Support.
Once your account and product are verifi ed, Arlo Support experts can send an email to
provide an undamaged version of the damaged QR code on your chime.
Arlo doesn’t discover your Chime 2 during setup
If the Arlo Secure App cannot discover your Chime 2, check the following:
1. An internet connection is available. Check the status of the internet on your WiFi router. If
your router isn’t connected to the internet, contact your internet service provider (ISP) or
router manufacturer.
2. You are typing the correct WiFi network SSID (network name) and password. The network
SSID and password are case-sensitive and must be EXACTLY correct. You can tap the
password eye icon to view your password before submitting.
3. Your mobile device and Chime 2 are not too far away from your WiFi router. We
recommend placing your Chime 2 about 10-15 feet (3-4.5 meters) away from your WiFi
router during the setup process. When your Chime 2 is set up and connected, you can
move it to an indoor location within range of your WiFi router.
Your Chime 2 doesn’t ring when the Arlo
doorbell is pressed
Your Chime 2 might not ring because your Essential Video Doorbell is in silent mode, the
Chime 2 isn’t paired with your doorbell, or due to internet connection issues or power
problems.
If your Arlo Chime 2 isn’t ringing, check the following:
• Is your doorbell in silent mode?
To view or change the silent mode setting for your doorbell, tap the gear icon next to the
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