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Software and driver problems
For some programs, dates cannot be sorted in correct order.
Solution:
Some programs developed before the year 2000 use only the last two digits of a year to sort dates, assuming
the first two digits are 19. Consequently, dates cannot be sorted in correct order nowadays. Check with your
software manufacturer to see if any updates are available. Many software manufacturers make updates
available from the World Wide Web.
Some programs do not work as expected.
Solutions:
1. Check whether the problem is caused by a program.
a. Ensure that the software is compatible with your computer. Refer to the information supplied with the
software for more information.
b. Verify that other software works properly on your computer.
c. Verify that the software you are using works on another computer.
2. If the problem is caused by a program:
• Refer to the printed documentation that comes with the program or the help system of the program
for troubleshooting information.
• Update the program. See “Keeping your computer current” on page 28.
• Uninstall the program and then reinstall it. To download a program that is preinstalled on your
computer, go to
https://support.lenovo.com and follow the instructions on the screen.
A device does not work properly due to device driver problems.
Solution:
Update the device driver. See “Keeping your computer current” on page 28.
Lenovo diagnostic tools
For information about Lenovo diagnostic tools, go to:
https://pcsupport.lenovo.com/lenovodiagnosticsolutions
Recovery information
This section provides instructions on how to recover your operating system.
Note: If a device does not work correctly after recovering the operating system, update the device driver.
See “Keeping your computer current” on page 28.
To recover your Windows operating system, use the following solutions:
• Use Windows recovery solutions.
– Use recovery solutions in Windows Settings.
1. Type Settings in the Windows search box and then press Enter.
2. Click Update & Security ➙ Recovery, and then follow the on-screen instructions to choose the
appropriate recovery solution.
– Use System Restore to restore system files and settings to an earlier point.
56
P920 User Guide
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