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Configuring RAID with Intel RSTe . . . . . . 42
Configure RAID with AVAGO MegaRAID
Configuration Utility . . . . . . . . . . . 44
Configuring RAID with Intel Virtual RAID on
CPU . . . . . . . . . . . . . . . . . 46
Chapter 6. Troubleshooting,
diagnostics, and recovery . . . . . . . 49
Basic procedure for resolving computer
problems . . . . . . . . . . . . . . . . . 49
Troubleshooting . . . . . . . . . . . . . . 49
Startup problems . . . . . . . . . . . . 49
Audio problems . . . . . . . . . . . . . 50
CD or DVD problems . . . . . . . . . . . 51
Intermittent problems. . . . . . . . . . . 52
Storage drive problems . . . . . . . . . . 52
Ethernet LAN problems . . . . . . . . . . 52
Wireless LAN problem . . . . . . . . . . 53
Bluetooth problems . . . . . . . . . . . 54
Performance problems . . . . . . . . . . 54
Serial connector problem . . . . . . . . . 55
USB device problems . . . . . . . . . . 55
Software and driver problems . . . . . . . 56
Lenovo diagnostic tools . . . . . . . . . . . 56
Recovery information . . . . . . . . . . . . 56
Chapter 7. Hardware removal and
installation . . . . . . . . . . . . . . . 59
Handling static-sensitive devices . . . . . . . . 59
Preparing your computer and removing the
computer cover . . . . . . . . . . . . . . . 59
Removing and installing hardware . . . . . . . 60
External options . . . . . . . . . . . . . 60
Cover presence switch (intrusion switch) . . . 61
Direct cooling air baffle . . . . . . . . . . 63
Device in a flex bay. . . . . . . . . . . . 65
Device in the multi-drive conversion kit . . . . 68
3.5-inch storage drive . . . . . . . . . . 78
2.5-inch storage drive . . . . . . . . . . 81
Front fan assembly. . . . . . . . . . . . 87
Rear fan assembly . . . . . . . . . . . . 88
M.2 solid-state drive . . . . . . . . . . . 90
Power supply assembly . . . . . . . . . . 103
Memory module . . . . . . . . . . . . . 105
PCIe card . . . . . . . . . . . . . . . 107
Full-length PCIe card . . . . . . . . . . . 115
Super capacitor module. . . . . . . . . . 122
Multi-function brackets . . . . . . . . . . 125
Coin-cell battery. . . . . . . . . . . . . 129
Wi-Fi units . . . . . . . . . . . . . . . 131
Completing the parts replacement . . . . . . . 135
Chapter 8. Getting information, help,
and service . . . . . . . . . . . . . . . 137
Information resources . . . . . . . . . . . . 137
Accessing the user guide in various
languages . . . . . . . . . . . . . . . 137
Windows help system . . . . . . . . . . 137
Safety and warranty . . . . . . . . . . . 137
Lenovo Web site. . . . . . . . . . . . . 137
Lenovo Support Web site . . . . . . . . . 137
Frequently asked questions . . . . . . . . 138
Help and service . . . . . . . . . . . . . . 138
Calling for service . . . . . . . . . . . . 138
Using other services . . . . . . . . . . . 139
Purchasing additional services . . . . . . . 139
Appendix A. System memory
speed. . . . . . . . . . . . . . . . . . 141
Appendix B. Supplemental
information about the Ubuntu operating
system . . . . . . . . . . . . . . . . . 143
Appendix C. Regulatory and TCO
Certified information of countries and
regions . . . . . . . . . . . . . . . . . 145
Appendix D. WEEE and recycling
information of countries and
regions . . . . . . . . . . . . . . . . . 149
Appendix E. Restriction of
Hazardous Substances (RoHS) Directive
of countries and regions . . . . . . . . 153
Appendix F. ENERGY STAR model
information . . . . . . . . . . . . . . . 155
Appendix G. Notices. . . . . . . . . . 157
Appendix H. Trademarks . . . . . . . 159
ii P920 User Guide
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