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on the display of the mobile device, and con‐
firm that the two match.
8. Select Bluetooth connection if necessary:
"Use BMW iDrive for phone calls, Bluetooth®
audio, and apps."
The mobile device is connected to the vehicle
and displayed in the device list.
Frequently Asked Questions
All requirements are met and all required steps
were completed in the specified order. Despite
that, the mobile device does not function as ex‐
pected.
In this case, the following explanations can help:
Why could the mobile phone not be paired or
connected?
▷ There are too many Bluetooth devices con‐
nected to the mobile phone or vehicle.
In the vehicle, delete Bluetooth connections
with other devices.
Delete the Bluetooth connection from the de‐
vice list on the mobile phone and start a new
device search.
Too many Bluetooth devices with the same
function are paired.
▷ The mobile phone is in power-save mode or
has only a limited remaining battery life.
Charge the mobile phone and deactivate the
power-save mode where required.
Why does the mobile phone no longer react?
▷ The applications on the mobile phone do not
function anymore.
Switch the mobile phone off and on again.
▷ Too high or too low ambient temperature for
mobile phone operation.
Do not subject the mobile phone to extreme
ambient temperatures.
Why can phone functions not be used via iDrive?
▷ Phone functions are not configured for the
mobile phone.
Connect the mobile phone with the tele‐
phone function.
Why are no or not all phone book entries dis‐
played or why are they incomplete?
▷ Transmission of the phone book entries is
not yet complete.
▷ It is possible that only the phone book entries
of the mobile phone or the SIM card are
transmitted.
▷ It may not be possible to display phone book
entries with special characters.
▷ It may not be possible to transmit contacts
from social networks.
▷ The number of phone book entries to be
transmitted is too high.
▷ Data volume of the contact too large, for in‐
stance due to stored information such as
notes.
Reduce the data volume of the contact.
▷ A mobile phone can only be connected as
audio source or as telephone.
Configure the mobile phone and connect it
with the telephone function.
▷ Contact was created in the contact list of the
phone after the last synchronization.
Synchronize contacts again: "Reload
contacts"
How can the phone connection quality be im‐
proved?
▷ Adjust the strength of the Bluetooth signal on
the mobile phone, depending on the mobile
phone.
▷ Insert the mobile phone into the wireless
charging tray.
▷ Adjust the volume of the microphone sepa‐
rately in the sound settings.
If all points in this list have been checked and the
required function is still not available, contact the
hotline, a dealer’s service center or another quali‐
fied service center or repair shop.
Seite 78
CONTROLS
Connections
78
Online Edition for Part no. 01402667211 - VI/19
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