9015 - STANDARD User Manual

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The "Using Correct Type of Phone Cord with Fax" test failed

● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled on the back of the printer.

1 Telephone wall jack.

Connect the phone cord to the port labeled on the back of the printer.

● Check the connection between the telephone wall jack and the printer to make sure the phone cord is

secure.

● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that

plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the

telephone wall jack.

The "Dial Tone Detection" test failed

● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd

out if other equipment is causing a problem, disconnect everything from the phone line, and then run

the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more

pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test

each time, until you identify which piece of equipment is causing the problem.

●

Try connecting a working phone and phone cord to the telephone wall jack that you are using for the

printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and

have them check the line.