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Get help with HP online troubleshooting
You can use an HP online troubleshooting tool to solve your printer issues. Use the table below to identify
your problem and click the appropriate link.
NOTE: The HP online troubleshooting tools may not be available in all languages.
Online troubleshooting tool Use this tool to learn how to:
Troubleshoot paper jam issues Clear jammed paper from the printer and resolve paper or paper feed issues.
Troubleshoot a print carriage jam Clear obstructions that are blocking the print carriage.
Troubleshoot issues with print job not printing Resolve issues with printer responsiveness, pages not printing, or “Unable to print”
errors.
Troubleshoot print quality issues Improve the quality of your prints.
Troubleshoot copy and scan issues Determine why the printer will not copy or scan, or improve the quality of your copies
or scans.
Troubleshoot fax issues Resolve problems with sending or receiving faxes, or faxing to your computer.
Troubleshoot wireless network connection
issues
Resolve wireless networking issues, including issues with setting up a wireless
connection for the rst time or xing a connection that is no longer working.
Troubleshoot a rewall or antivirus issue Determine if a rewall or antivirus program is preventing your computer from
connecting to the printer and resolve the issue.
Find network settings for a wireless
connection
Find your wireless network name (SSID) and password.
Troubleshoot Wi-Fi Direct issues Resolve Wi-Fi Direct problems or congure Wi-Fi Direct.
Troubleshoot mobile network issues Resolve issues with connecting a mobile device to your printer.
HP Print and Scan Doctor
(For Windows operating systems only)
Automatically diagnose and resolve printer issues.
148 Chapter 9 Solve a problem ENWW
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