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The buttons in the 3-button module provide access to several VW Car-Net Security & Service fea‐
tures and pressing a button will initiate a connection to the VW Car-Net Security & Service Response
Center. Calls may be monitored or recorded. In general, the VW Car-Net Customer Specialist will end
the call.
Key to ⇒Fig.155 :
Connects to Customer Specialist at the VW Car-Net Security & Service Response Center.
Connects to the Volkswagen Roadside Provider for assistance in the event of a breakdown.
Activates an emergency call.
To begin a call: Press and hold the relevant button for longer than 2 seconds.
To end the call: Press the button again.
LED light in the 3-button module
The LED light in the 3-button module will be green during the trial period and whenever you have an
active subscription. The LED light will go off if the trial period is over and the customer has not sub‐
scribed to the VW Car-Net Security & Service. The LED light will be red only during a VW Car-Net
hardware malfunction or fault.
WARNING
Application software and VW Car-Net Security & Service features that are unsuitable or improp‐
erly used can cause accidents, serious personal injury and vehicle damage.
VW Car-Net Security & Service can be used only where adequate cellular and GPS signals
are available
Volkswagen recommends using only services and application software that are provided by
Volkswagen or Verizon Telematics, Inc. (VzT) specifically for your vehicle.
Protect the mobile device and its application software from misuse.
Never modify application software and VW Car-Net Security & Service features.
Always read and heed the operating instructions for the mobile device.
WARNING
Driver distraction causes accidents, collisions and serious personal injury! Using application soft‐
ware and VW Car-Net Security & Service features while driving can distract the driver from
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