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Cybersecurity
Your vehicle contains many components that can send and receive information. They are connected
to different networks to make navigation, communication, and online services, such as Car-Net,
possible.
Onboard Diagnostic port
Control units with integrated eSIM card
Volkswagen Car-Net control unit
Mobile phone interface
Media control
App-Connect
WiFi hotspot
Bluetooth connection
USB port
SD card slot
SIM card slot
These are key components equipped with cybersecurity measures that help prevent unauthorized
and unlawful access to vehicle systems. However, no vehicle or system is absolutely immune from
illegal or unauthorized access and misuse, particularly as cybersecurity risks evolve over time.
Therefore, you may be contacted by Volkswagen or an authorized Volkswagen dealer or authorized
Volkswagen Service Facility regarding the need to update software to help prevent unauthorized and
unlawful access to vehicle systems. It is important that you as the vehicle owner or lessee keep your
contact information up-to-date so that you can be notified.
Frequently change passwords using combinations of letters, numbers, and symbols that are hard
to guess.
Have the vehicle serviced, repaired, and maintained only by a qualified workshop. Volkswagen
recommends using an authorized Volkswagen dealer or authorized Volkswagen Service Facility
for this purpose.
Never connect any devices that do not come from known and trusted sources to the Onboard
Diagnostic II port on your vehicle. This port is required by law and is used by authorized techni‐
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