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Read and follow the introductory information and safety information first⇒ Introduction to the
subject
If there is no sensor visibility, an error message appears, or the system switches itself off
Clean the cameras or remove stickers or accessories from the cameras ⇒Exterior care and
cleaning .
Check for any visible damage.
The system does not respond as expected
The cameras are dirty ⇒Exterior care and cleaning . The cameras may not work properly if
blocked by dirt and snow or residue from abrasive cleaning agents or coatings.
The system requirements are not met ⇒Requirements .
The cameras have been damaged or misaligned in low speed impacts or parking maneuvers.
The system function is impaired by an aftermarket component such as a bicycle rack.
Paint work or structural modifications have been made in the camera areas.
Possible solutions
Switch the system off temporarily.
Check whether any of the causes described in this section apply.
After checking all the possible causes and making the necessary adjustments, switch the system
back on.
If the system still does not respond as expected, have it checked by an authorized Volkswagen
dealer or an authorized Volkswagen Service Facility.
NOTE
The cameras must be kept clean and free of ice and snow, and must not be covered up by stick‐
ers or other objects, as this will prevent the system from working properly.
Never use abrasive cleaning agents to clean the camera lenses.
Never remove snow or ice on the camera lenses with warm or hot water. This can damage the
camera lenses.
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