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EN
Fiorenzato | Series_00 Ed. 04/2022
45 / 49
Series
EN
7 ANOMALIES - CAUSES - REMEDIES
The table shows possible faults that may cause the grinder-doser not to work and/or not
to function properly. For each anomaly, the possible cause is indicated along with the
actions to be taken to restore the correct operation of the appliance.
Anomaly Cause Remedy
The grinder-doser
does not switch
on.
No power supply. • Make sure that the switch is in the
“I” (ON) position;
• Make sure that the thermal-
magnetic circuit breaker upstream
of the socket (if present) is in the
“ON” position.
• Make sure that the power cable is
intact and correctly connected to
the power plug and the socket on
the appliance.
The coffee beans
do not fall out
of the supply
hopper.
Locking slide closed. • Open the locking slide.
The system
loses data
from previous
settings when it is
switched on.
The backup battery
of the machine
management system
is fl at.
• Contact the service department to
replace the backup battery.
The
icon
(Yellow scales)
appears on
the display to
indicate that the
weight of the last
dose dispensed
was not within
tolerance of the
set weight.
• First daily doses
• A change in the
type of coffee in
the hopper
• Coffee with a high
percentage of
robusta
• Grinding blades
not well-tuned yet
• Dispense further doses without
changing any settings on the
appliance.
• After two doses in succession
not within tolerance, the XGi
software automatically calculates
the seconds required to
correctly dispense the set dose.
Notifi cation of recalculation is
indicated by the appearance of
the
icon (Blue scales).
• The doses dispensed after
recalculation will be correct
and will be indicated by the
appearance of the
icon
(Green scales).
Fiorenzato | Series_00 Ed. 04/2022
46 / 49
EN
Series
Anomaly Cause Remedy
The
icon
(Red scales)
appears on
the display to
indicate that a
fault has occurred
in the weighing
of the last dose
dispensed.
• Possible addition
(or removal) of
weight on the
appliance during
the dispensing/
dose weighing
cycle.
• The appliance
is placed on an
unstable work
surface that
affects the correct
detection of
weight.
• The appliance is
connected to an
unsuitable power
strip.
• Make sure that the appliance is
placed on stable, vibration-free
surface.
• Check and/or replace any power
strip to which the device is
connected.
• Dispense further doses until
the
icon (Green scales)
indicates that the dose dispensed
is correct.
• After the third incorrect dose
in succession (
-
three “Red scales” icons appear
on the display), the following
message of control appears full
screen:
After returning to the HOME
page, the XGi system enables
the sequence for the forced
recalculation of the doses and
it will be necessary to dispense
three doses following the
instructions on the display in
order to allow the XGi system to
perform the recalculation.
Notifi cation of successful
recalculation is indicated by the
appearance of the icon
(Blue scales).
The doses dispensed after
recalculation will be correct
and will be indicated by the
appearance of the
icon
(Green scales).
Attention!
Carry out a perimeter control of the grinder-doser.
If the problem persists, reset the dose from the menu.
SETTINGS MENU >> RESETTING DOSES
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