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TROUBLESHOOTING
400
■ While sewing
Pointer of the
embroidery foot “W+”
with LED pointer
does not indicate the
position correctly
With thick elastic fabric, the position will be
misaligned only at raised parts in the fabric.
Manually adjust the position according to the
thickness of the fabric.
264
With fabric having a very uneven surface, the
position is not correctly aligned.
The pointer indication should be used only as
a reference.
—
Specifying with
sensor pen cannot be
done accurately.
The sensor pen has not been calibrated. Before using the sensor pen for the first time,
be sure to calibrate it.
52
The pen is being held differently than when it
was calibrated.
When using the sensor pen, be sure to hold it
at the same angle as when it was calibrated.
The specification location may be misaligned if
the pen is held at a slightly different angle. In
this case, make fine adjustments after making
the selection.
52
Problem Cause Solution Page
Machine does not
operate.
“Start/Stop” button was not pressed. Press the “Start/Stop” button.
17
There is no pattern selected. Select a pattern.
113, 170, 214, 313
Presser foot is not lowered. Lower the presser foot.
17
“Start/Stop” button was pressed with the foot
controller attached.
Remove the foot controller, or use the foot
controller to operate the machine.
83
The “Start/Stop” button was pressed while the
machine is set for the sewing speed controller
to control the zigzag stitch width.
Use the foot controller instead of the “Start/
Stop” button to operate the machine, or set
the “Width Control” to “OFF” in the settings
screen.
33, 83
Needle breaks. Needle is installed incorrectly. Reinstall the needle correctly. 75
Needle clamp screw is not tightened. Tighten the needle clamp screw. 76
Needle is turned or bent. Replace the needle. 75
Using improper needle or thread for the
selected fabric.
Check the “Fabric/thread/needle
combinations” chart.
77
Wrong presser foot was used. Use the recommended presser foot.
“STITCH SETTING
CHART”
Upper thread tension is too tight. Adjust the thread tension. 92, 301
Fabric is pulled during sewing. Do not pull the fabric during sewing. —
Spool cap is set incorrectly. Check the method for attaching the spool cap,
then reattach the spool cap.
62
There are scratches around the opening in the
needle plate.
Replace the needle plate, or consult your
authorized Brother dealer.
119
There are scratches around the opening in the
presser foot.
Replace the presser foot, or consult your
authorized Brother dealer.
70
There are scratches on the bobbin case. Replace the bobbin case, or consult your
authorized Brother dealer.
388
Needle is defective. Replace the needle. 75
A bobbin designed specifically for this
machine is not used.
Incorrect bobbins will not work properly. Only
use a bobbin designed specifically for this
machine.
59
Upper threading is incorrect. Check the steps for threading the machine and
rethread the machine.
62
Bobbin is set incorrectly. Reset the bobbin thread correctly. 59
Presser foot is attached incorrectly. Attach the presser foot correctly. 70
Screw of the presser foot holder is loose. Securely tighten the screw of the presser foot. 71
Fabric is too thick. Use fabric that the needle can pierce when the
handwheel is turned.
87
Fabric is fed forcefully when sewing thick
fabric or thick seams.
Allow the fabric to be fed without being
forcefully pushed.
77, 87
Stitch length is too short. Adjust the stitch length. 91
Stabilizer is not attached to fabric being
embroidered.
Attach stabilizer. 175, 256
Bobbin thread is incorrectly wound. Use a correctly wound bobbin. 54
Problem Cause Solution Page
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