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AXIS Camera Station
Troubleshooting
Domain User Search Fails
Problem
Solution
Cannot nd domain users If the domain user search fails, change the Service logon account:
1. Open Windows Control Panel.
2. From the System & Security category, select Administrative Tools and then
Services.
3. Right-click AXIS Camera Station and select Properties.
4. Select the Log On tab.
5. Change from Local System account to This account.
6. Select a user with access to Windows Active Directory.
Graphics Card Problems
Problem
Solution
The graphics card driver is more
than 6 months old
See Update Graphics Card Driver on page 75.
Graphics card error See Update Graphics Card Driver on page 75.
Graphics card warning The graphics card does not meet the minimum system requirements, see System
Recommendations on page 5 .
The graphics card must support DirectX 9.0c and support Windows Presentation Foundation
tier 2.
To check the graphics card’s tier level, open the Help menu and select Client Conguration
Sheet. Render Capability Tier is listed in the General Conguration Information section.
It is also possible to use the CPU for video rendering, instead of using the graphics card,
see Hardware decoding on page 76.
Live View Problems
Problem
Solution
Repeated error message "Media
Failed"
Try the following:
Reduce the CPU load. Go to Conguration > Video & Audio Settings. Reduce the resolution,
increase compression and lower the frame rate.
Check that the computer is not running low on memory.
Check that the graphics card has been updated with the latest driver, see Update Graphics
Card Driver on page 75.
Firewall and antivirus software sometimes block video signals. Check that your rewall and
antivirus program do not block the following les:
• AcsAdmin.exe
• AcsAdminConsole.exe
• ACSService.exe
• Server.exe
• AcsClient.exe
• All content of C:\Program Files\Axis Communications\Components
72
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