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11 Troubleshooting paper issues
Step by step instructions are provided to help you identify and resolve paper issues.
Paper cannot be loaded successfully
There are various reasons why you may have issues loading the paper.
● Ensure that no paper is already loaded.
● Ensure that the paper is far enough inside the printer, you should feel the printer grab the paper.
● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-
panel display. The printer automatically attempts to straighten the paper.
● The paper may be crumpled, or warped, or may have irregular edges.
Unsuccessful roll load
There are checks to make and steps to correct any problems.
● Check that the roll is at least 280 mm (11 in) wide: narrower rolls are not supported.
● Check the leading edge of the paper: if it is not straight or clean, it should be trimmed. Remove the initial 20
mm (1 in) from the roll and try again. This may be necessary even with a new roll of paper.
● Check that the roll ends are tight against the spindle ends.
● Check that the spindle is correctly inserted.
● Check that the output tray is closed. The roll will not load when it is open.
● Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you.
● Check that all roll end plugs have been removed.
● Check that the paper is wound tightly on the roll.
● Do not touch the roll or paper at during the alignment process.
If the paper has not been inserted straight, follow the instructions on the front panel.
If you would like to start the load process again, cancel the process on the front panel and rewind the roll from
the end of the spindle until the edge is removed from the printer.
NOTE: If the roll has become loose around the core, the printer cannot load the paper.
Unsuccessful sheet load
There are checks to make and steps to correct any problems.
● Check that the sheet is more than 329 mm (12.95 in) wide (A3+). If it is that width or less, load it from the
multi-sheet tray.
● Guide the sheet, especially thick papers, when the printer initially feeds the sheet.
● Ensure that the sheet is aligned with the reference line on the roll cover.
ENWW Paper cannot be loaded successfully 69
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