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17 HP Customer Care
HP Customer Care oers award-winning support to ensure you get the most from your HP DesignJet, providing
comprehensive, proven support expertise and new technologies to give you unique end-to-end support.
Introduction
Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services,
phone and Web support, software updates and self-maintenance services.
To nd out more about HP Customer Care, see Contact HP Support on page 101.
To register your warranty, visit http://register.hp.com/.
HP Professional Services
Enjoy a world of dedicated services and resources to ensure you always get the best performance from your
HP DesignJet printers and solutions.
HP Support Center
Join the HP community at the HP Support Center, your large-format printing community, for 24×7 access to
support.
● Multimedia tutorials
● Step-by-step how-to guides
● Downloads: the latest printer rmware, drivers, software, paper presets, etc.
● Technical support: online troubleshooting, customer care contacts and more
● Workows and detailed advice for completing various printing tasks from particular software applications
● Forums for direct contact with the experts, both HP and your colleagues
● Warranty tracking online, for your peace of mind
● Latest product information: printers, supplies, accessories, software, etc.
● Supplies Center for all you need to know about ink and paper
The HP Support Center can be found at
HP Support Center on page 100.
By customizing your registration for the products you have purchased and your type of business, and by setting
your communication preferences, you decide the information you need.
Download printer software
Be sure to follow the software installation instructions.
Install the printer software from: http://www.hp.com/go/DesignJetT200/software or http://www.hp.com/go/
DesignJetT600/software.
100 Chapter 17 HP Customer Care ENWW
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