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16 Front-panel error messages
Printer issues appear in the front panel automatically along with the recommendation of how to x them.
Text messages and numerical error codes
Error messages indicate that there is a printer error that needs attention. When they appear, follow the advice in
the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the
recommended action does not seem to solve the problem, contact HP Support. See Contact HP Support
on page 101.
Table 16-1 Text messages
Message Recommendation
Cartridge low The indicated cartridges are low. You do not have to replace the
cartridge(s) now. HP recommends you have a replacement available
for when the cartridge is depleted and will need to be replaced.
Cartridge very low The indicated cartridges are very low and will be depleted soon.
While you do not have to replace the cartridges now, HP
recommends you have a replacement available for when cartridges
are depleted and will need to be replaced.
Cartridges depleted The indicated cartridges are depleted. Replace these cartridges.
Maintenance kit 1 required Contact HP Support. See Contact HP Support on page 101.
Maintenance kit 2 required Contact HP Support. See Contact HP Support on page 101.
Maintenance kit 3 required Contact HP Support. See Contact HP Support on page 101.
Cartridge Problem Insert cartridges of the correct color as needed. See Replace an ink
cartridge on page 55.
Carriage jam See Roll has jammed on page 73 or Multi-sheet tray has jammed
on page 75.
The width of the paper is smaller than the minimum size supported
by the selected media source. Loading cancelled.
Remove the paper and load paper of the correct size.
Loaded paper is too wide. Manual unload required. Remove the paper manually and load paper of the correct size.
The paper is too far from the lateral load line. Try loading the paper
again.
Remove and reload the paper.
Please manually unload roll paper and try again. Rewind the roll manually.
The currently loaded paper has too much skew and cannot be
corrected automatically. Tap Remove, and then load the paper
again.
Remove and reload the paper.
The roll is out of paper, and the current job has been cancelled. Load
another roll, and then send the job again.
Load a new roll.
You are printing a multipage job. Load another sheet to continue
printing or cancel the job.
Load another single sheet.
98 Chapter 16 Front-panel error messages ENWW
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