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D
Install the rear cover.
E
On the control panel, press the Z button.
The error is canceled and the home screen is
displayed.
F
Confirm that the status light is off.
You Cannot Print (Because the
Printer Does Not Work)
The printer driver is not installed
properly (Windows).
o
Is the icon for this printer displayed in the
Devices and Printers folder?
❏ Yes
The printer driver is installed. See the following
item, "The printer is not connected correctly to
the computer".
❏ No (An icon is displayed under "Unspecified")
Do the following:
(1) Open the Control Panel, and click Hardware
and Sound - Device Manager - Other devices,
in this order.
(2) Right-click EPSON SL-D500 Series, and
then click Update Driver Software.
(3) Click Search automatically for updated
driver software.
(4) After the driver software is updated, click
Close.
If the printer driver is still not installed even
after taking the above measures, delete and
reinstall the printer driver.
U “Uninstalling Software” on page 23
o
Does the printer port setting match the
printer connection port?
Check the printer port.
Click the Port tab on the printer’s Properties screen,
and check if the printer name’s port is set.
If it is not indicated, the printer driver is not installed
correctly.
Delete and reinstall the printer driver.
U “Uninstalling Software” on page 23
The printer driver is not installed
properly (Mac).
o
Is the printer added to the printer list?
Click the Apple menu - System Preferences -
Printers & Scanners, in this order.
If the printer name is not displayed, add the printer.
The printer is not communicating
with the computer.
o
Is the cable plugged in properly?
If you are using a USB or Ethernet connection
confirm that the interface cable is securely
connected to both the printer port and the
computer. Also, make sure the cable is not broken
nor bent. If you have a spare cable, try connecting
with the spare cable.
The printer has an error.
o
View the message displayed in the control
panel.
U “Control Panel” on page 13
U “When a Message Is Displayed” on page 119
SL-D500 Series User's Guide
Problem Solver
130
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