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❏ Make sure you know your SSID and password
before connecting to the wireless router. If you are
using a wireless router with its default settings, the
SSID and password are located on a label on the
wireless router. If you do not know your SSID and
password, contact the person who set up the
wireless router, or see the documentation
provided with the wireless router.
❏ If you are connecting to an SSID generated from a
tethering smart device, check for the SSID and
password in the documentation provided with the
smart device.
❏ If your Wi-Fi connection suddenly disconnects,
check for the conditions below.
❏ Another smart device was added to the
network using push button setup.
❏ The Wi-Fi network was set up using any
method other than push button setup.
If any of these conditions are applicable, reset
your network settings by downloading and
running the software from the following website.
North America
Visit https://www.epson.com/support (U.S.) or
https://www.epson.ca/support (Canada) and
search for your product. Then download and run
the installer and follow the on-screen instructions.
Latin America
Visit https://www.latin.epson.com (Caribbean),
https://www.epson.com.br/suporte (Brazil), or
https://www.latin.epson.com/soporte (other
regions) and search for your product. Then
download and run the installer and follow the
on-screen instructions.
Other Regions
https://epson.sn- Setup
Related information
U “Connecting to a Computer” on page 106
U “Selecting Wi-Fi Settings from the Printer” on
page 109
E-5
Solutions:
Make sure the wireless router’s security type is set to
one of the following. If it is not, change the security
type on the wireless router, and then reset the printer’s
network settings.
❏ WEP-64 bit (40 bit)
❏ WEP-128 bit (104 bit)
❏ WPA PSK (TKIP/AES)*
❏ WPA2 PSK (TKIP/AES)*
❏ WPA (TKIP/AES)
❏ WPA2 (TKIP/AES)
❏ WPA3-SAE (AES)
❏ WPA2/WPA3-Enterprise
*: WPA PSK is also known as WPA Personal. WPA2
PSK is also known as WPA2 Personal.
E-6
Solutions:
❏ Check if MAC address filtering is disabled. If it is
enabled, register the printer’s MAC address so that
it is not filtered. See the documentation provided
with the wireless router for details. You can check
the printer’s MAC address from the Network
Status section in the network connection report.
❏ If your wireless router is using shared
authentication with WEP security, make sure the
authentication key and index are correct.
❏ If the number of connectable devices on the
wireless router is less than the number of network
devices that you want to connect, adjust settings
on the wireless router to increase the number of
connectable devices. See the documentation
provided with the wireless router to adjust
settings.
Related information
U “Connecting to a Computer” on page 106
SL-D500 Series User's Guide
Wireless LAN Connection
114
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