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You see a message on the LCD screen and the power light flashes throughout the cleaning cycle.
When the cleaning cycle is finished, the power light stays on and you see a message on the LCD
screen.
7. Select Nozzle Check, press the OK button, and press the start button to run a nozzle check and
confirm that the print head is clean.
If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait
at least 12 hours. Then run a nozzle check and try cleaning the print head again. If quality still does not
improve, run a Power Cleaning.
Parent topic: Print Head Cleaning
Related references
Where to Get Help
Related tasks
Loading Paper in the Sheet Feeder
Power Cleaning Using the Product Control Panel
Checking the Nozzles Using the Product Control Panel
Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows or Mac computer.
1. Make sure there are no errors on the LCD screen and the output tray is extended.
2. Load a few sheets of plain paper in the product.
3. Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
• Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
4. Select Head Cleaning.
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