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14. Materials - Troubleshooting
Playback
Cannot playback. There are no recorded pictures.
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Folders and images processed on a PC cannot be played.
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Videos recorded with a different [System Frequency] setting cannot be played back. Return the [System Frequency] setting
to the one you used during the recording. (
50 / [System Frequency])
Wi-Fi Function
A Wi-Fi connection cannot be established. Radio waves get disconnected. Wireless access point is not displayed.
General tips for using a Wi-Fi connection
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Use within the communication range of the device to be connected.
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Usage near devices that utilize the 2.4 GHz frequency such as microwave ovens and cordless telephones may result in the
radio wave being lost. Use the camera at a sufficient distance from these devices.
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If you place the camera on a metal table or shelf, the radio waves may be adversely affected. In such cases, you may not
be able to establish a connection. Move the camera away from the metal surface.
Wireless access point
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Confirm that the connected wireless access point can be used.
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Confirm the radio wave conditions of the wireless access point.
– Move the camera closer to the wireless access point.
– Change the location and angle of the wireless access point.
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Depending on the wireless access point, the radio wave may not be displayed even though it is present.
– Turn off and then on the wireless access point.
– If the wireless channel of the wireless access point cannot be set automatically, manually set the channel supported by
the camera.
– If the wireless access point SSID is set not to broadcast, it may not be detected. Enter the SSID, and then connect. (
243 / Connecting by Manual Input)
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Depending on the wireless access point, connection may be automatically disconnected after specific time has passed.
Reconnect the connection again.
Connection to a wireless access point cannot be established.
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The wireless access point information set on the camera is wrong. Check the authentication type and encryption key. (
243 / Connecting by Manual Input)
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Radio waves from other devices may block the connection to a wireless access point.
Check the status of other devices that are connected to the wireless access point as well as the status of other wireless
devices.
(iOS devices) Wi-Fi connection attempt fails.
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Follow the message displayed to allow connection to the camera. If you still cannot connect, select the SSID of the camera
on the Wi-Fi setup screen of the smartphone to connect. If the SSID is not displayed, turn off and on the camera, then
perform the connection settings again.
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