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96
Paper/Fabric Jam
Cutting
When the mat is
inserted, the attached
material peels off.
The mat is not level due to the
weight of the material.
With your hands, hold the mat level when
inserting it.
page 26
The mat’s adhesive strength has
decreased.
Replace the mat with a new one. page 87
Symptom Possible Causes (or Results) Solutions Reference
Symptom Possible Causes (or Results) Solutions Reference
The mat cannot be fed.
There is an obstruction around the
slot at the back of the machine.
Maintain space around the slot at the
back of the machine so that the mat can
be fed out.
page 7
The surface where the machine is
installed is uneven.
Place the machine on a flat, even
surface.
—
The mat or the material
catches on a feed roller
when the mat is being
inserted.
The mat’s adhesive strength has
decreased, or the material is not
secured.
Press the “Feed” button to feed out the
mat, and then replace the mat with a new
one.
page 27
page 87
The material extends from the
adhesive area of the mat.
Press the “Feed” button to feed out the
mat, and then attach the material while
keeping it within the adhesive area of the
mat.
page 16
page 27
The thickness of the material
exceeds the maximum limit.
Press the “Feed” button to feed out the
mat, raise the scanner lever, and then
correctly insert the mat.
page 7
page 9
page 27
Press the “Feed” button to feed out the
mat, and then change the material to a
thin one.
—
The mat or the material
catches on a feed roller
during cutting/drawing/
scanning.
- The mat’s adhesive strength has
decreased, or the material is not
secured.
- The material extends from the
adhesive area of the mat.
- The rear tray is not pulled out.
Press the “Pause/Stop” button to stop
the operation. Follow the instructions on
the screen, and press the “Feed” button
to feed out the mat.
If the mat does not feed out, turn off the
machine, remove the holder, and then
manually feed out the mat.
After feeding out the mat, replace it with
a new one or attach the material while
keeping it within the adhesive area of the
mat. Pull out the rear tray, and then
insert the mat.
page 7
page 9
page 16
page 27
page 87
The mat is fed in at an
angle and is not fed
during cutting/drawing/
scanning.
The material to be cut/
drawn or original to be
scanned peels off during
cutting/drawing/
scanning.
Symptom Possible Causes (or Results) Solutions Reference
The material being cut
catches on the tip of the
cutting blade.
Dust or lint has accumulated in the
holder.
Clean the holder. page 89
The blade is worn. Replace the blade with a new one. page 87
The material being cut is
incompatible with this machine.
Replace the material with one
compatible with this machine.
page 14
The machine stopped
while an operation is
being performed.
For safety, the machine stops
operating if the panel is touched
while cutting.
Follow the instructions in the message
that appears in the screen. Touch the
“OK” key to move the carriage to its
initial position. Load the mat and perform
the operation again.
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