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Home > Troubleshooting > Printer Jam or Paper Jam > Paper is Jammed in the Back of the Machine (Jam
Rear)
Paper is Jammed in the Back of the Machine (Jam Rear)
If the LCD displays [Jam Rear], follow these steps:
1. Unplug the machine from the AC power outlet.
IMPORTANT
(MFC-J1010DW/MFC-J1012DW)
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the
machine's memory to your computer or another fax machine so you will not lose any important
messages.
2. Pull the paper tray (1) completely out of the machine as shown by the arrow.
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3. Pull the two green levers inside the machine to release the jammed paper.
Depending on the paper size, it is easier to remove the jammed paper from the front of the machine rather
than from the back of the machine.
4. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine.
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5. Slowly pull the jammed paper out of the machine.
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