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Error Message Cause Action
Jam Rear
DO NOT extend the paper tray when you
load A5 or smaller size paper.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper
Pick-up Rollers.
Low Temperature
The room temperature is too low. After warming the room, allow the
machine to warm up to room temperature.
Try again when the machine has warmed
up.
No Caller ID
There is no incoming call history. You did
not receive calls or you have not
subscribed to the Caller ID service from
your telephone company.
To use the Caller ID feature, call your
telephone company.
See Related Information: Caller ID.
No Device
No device found.
When configuring the Wi-Fi Direct
network, the Brother machine cannot find
your mobile device.
• Make sure your machine and mobile
device are in the Wi-Fi Direct mode.
• Move the mobile device closer to your
Brother machine.
• Move your Brother machine and the
mobile device to an obstruction-free
area.
• If you are manually configuring the Wi-
Fi Direct network, make sure you have
entered the correct password.
• If your mobile device has a
configuration page for how to obtain
an IP address, make sure the IP
address of your mobile device has
been configured via DHCP.
No Ink Cartridge
An ink cartridge is not installed correctly. Remove the ink cartridge and re-install it
slowly and firmly until it locks into place.
See Related Information: Replace the Ink
Cartridges.
No Paper Fed
The machine is out of paper or paper is
not correctly loaded in the paper tray.
Do one of the following:
• Refill the paper tray, and then follow
the LCD instructions.
• Remove and reload the paper, and
then follow the LCD instructions.
See Related Information: Load Paper.
The Jam Clear Cover is not closed
correctly.
Make sure the Jam Clear Cover is closed
evenly at both ends.
See Related Information: Printer Jam or
Paper Jam.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper
Pick-up Rollers.
No Response/Busy
The number you dialed does not answer
or is busy.
Verify the number and try again.
Out of Fax Memory
The fax memory is full. Do one of the following:
• Clear the data from the memory. To
gain extra memory, you can turn off
Memory Receive.
See Related Information: Turn Off
Memory Receive.
• Print the faxes that are in the memory.
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