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Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges, and if applicable, the status of
other replaceable maintenance parts.
●
Step one: Print a supplies status page
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Step two: Check supplies status
Step one: Print a supplies status page
Use the control panel menus to print a supplies status page.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Scroll to and touch Reports.
3. Scroll to and touch Supplies Status Page to print the report.
Step two: Check supplies status
The supplies status page contains information about the cartridges and other replaceable maintenance parts.
1. Look at the supplies status page to check the percent of life remaining for the toner cartridges, and if
applicable, the status of other replaceable maintenance parts.
● Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low.
● HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection
Warranty on this supply has ended appears on the supplies status page or in the EWS.
● The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement cartridge available to install when print quality is no longer acceptable.
● If you determine that you need to replace a toner cartridge, or another replaceable maintenance part,
the genuine HP part numbers are listed on the supplies status page.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has "HP" on it, or it has the HP logo. For more information on identifying HP
cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process, paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page:
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Scroll to and touch the following menus:
ENWW Resolving print quality problems 141
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