M479FDN User Manual

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Change the “Very Low” settings ................................................................................................................... 120

Change the "Very Low" settings from the control panel ...................................................... 120

For printers with fax capability ................................................................................................. 120

Order supplies .................................................................................................................................................. 120

Printer does not pick up paper or misfeeds .................................................................................................................... 122

Introduction ...................................................................................................................................................... 122

The printer picks up multiple sheets of paper ............................................................................................ 122

The printer does not pick up paper .............................................................................................................. 124

The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 126

Clear paper jams .................................................................................................................................................................. 127

Introduction ...................................................................................................................................................... 127

Experiencing frequent or recurring paper jams? ....................................................................................... 127

Paper jam locations ........................................................................................................................................ 128

Clear paper jams in the document feeder ................................................................................................... 128

Clear paper jams in Tray 1 - 13.02 ............................................................................................................... 131

Clear paper jams in Tray 2 - 13.03 ............................................................................................................... 133

Clear paper jams in the output bin - 13.10, 13.11, 13.12 ........................................................................ 135

Clear paper jams in the duplexer (duplex models only) - 13.14, 13.15 ................................................. 135

Clear paper jams in the toner cartridge or fuser area - 13.08, 13.09 .................................................... 136

Resolving print quality problems ...................................................................................................................................... 138

Introduction ...................................................................................................................................................... 138

Troubleshoot print quality ............................................................................................................................. 139

Update the printer rmware ..................................................................................................... 139

Print from a dierent software program ................................................................................ 139

Check the paper-type setting for the print job ...................................................................... 140

Check the paper type setting on the printer ..................................................... 140

Check the paper type setting (Windows) ........................................................... 140

Check the paper type setting (macOS) ............................................................... 140

Check toner-cartridge status .................................................................................................... 141

Step one: Print a supplies status page ............................................................... 141

Step two: Check supplies status .......................................................................... 141

Print a cleaning page .................................................................................................................. 141

Visually inspect the toner cartridge or cartridges ................................................................. 142

Check paper and the printing environment ............................................................................ 143

Step one: Use paper that meets HP specications .......................................... 143

Step two: Check the environment ....................................................................... 143

Step three: Set the individual tray alignment .................................................... 143

Try a dierent print driver ......................................................................................................... 144

Troubleshoot color quality ........................................................................................................ 145

Calibrate the printer to align the colors .............................................................. 145

Adjust color settings (Windows) .......................................................................... 145

viii ENWW

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User Manual - Page 10