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6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
7. Make sure the printing environment is within recommended specications.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside of the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following image shows examples of the paper-size indentations in the trays. Most HP printers have
markings similar to these.
Figure 9-4 Examples of size markings
124 Chapter 9 Solve problems ENWW
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