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• Load paper in the correct direction and slide the edge guide against the edge of the paper.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• If multiple pages feed at once, try loading one sheet at a time.
• If multiple pages feed at once, the paper may be moist or damp. Load new paper.
• If multiple pages feed at once during manual 2-sided printing, remove any paper from the product and
reduce the number of sheets to half or less before reloading paper.
• If paper jams when you load only one or two sheets, try loading more sheets at a time. Do not load
more than the recommended number of sheets.
• Do not load more than the recommended number of sheets.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Make sure your paper meets the specifications for your product.
• Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check
the paper packaging or contact the manufacturer to confirm the paper specifications.
• Make sure the paper size and paper type settings match the actual paper size and type loaded in the
printer.
• Try cleaning the paper path.
• Do not place objects on the feeder guard.
• If paper feeds at a slant, load paper in the correct direction and slide the edge guides against the edge
of the paper.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the rear paper feeder printable side up.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related concepts
Print Head Cleaning
Related references
Paper Jam Problems Inside the Product
Paper Specifications
Paper Loading Capacity
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