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Edge-to-edge copying............................................................................................................................................................................................... 122
Improve fax image quality..................................................................................................................................................................................................123
Introduction....................................................................................................................................................................................................................... 123
Check the scanner glass for dirt and smudges.....................................................................................................................................123
Check the send-fax resolution settings....................................................................................................................................................... 123
Check the Error Correction Mode setting...................................................................................................................................................124
Send to a different fax machine..........................................................................................................................................................................124
Check the sender's fax machine........................................................................................................................................................................124
Solve wired network problems........................................................................................................................................................................................124
Introduction........................................................................................................................................................................................................................124
Poor physical connection........................................................................................................................................................................................124
The computer is using the incorrect IP address for the printer..................................................................................................125
The computer is unable to communicate with the printer .............................................................................................................125
The printer is using incorrect link and duplex settings for the network................................................................................ 125
New software programs might be causing compatibility problems.......................................................................................125
The computer or workstation might be set up incorrectly.............................................................................................................126
The printer is disabled, or other network settings are incorrect ...............................................................................................126
Solve wireless network problems................................................................................................................................................................................126
Introduction.......................................................................................................................................................................................................................126
Wireless connectivity checklist .........................................................................................................................................................................126
The printer does not print after the wireless configuration completes.................................................................................127
The printer does not print, and the computer has a third-party firewall installed..........................................................127
The wireless connection does not work after moving the wireless router or printer..................................................127
Cannot connect more computers to the wireless printer...............................................................................................................127
The wireless printer loses communication when connected to a VPN ................................................................................128
The network does not appear in the wireless networks list..........................................................................................................128
The wireless network is not functioning.......................................................................................................................................................128
Perform a wireless network diagnostic test.............................................................................................................................................128
Reduce interference on a wireless network.............................................................................................................................................129
Solve fax problems.................................................................................................................................................................................................................129
Introduction.......................................................................................................................................................................................................................129
Fax troubleshooting checklist.............................................................................................................................................................................129
Solve general fax problems ..................................................................................................................................................................................130
Appendix A Service and support ...........................................................................................................................................................................................132
HP limited warranty statement......................................................................................................................................................................................132
UK, Ireland, and Malta ................................................................................................................................................................................................133
Austria, Belgium, Germany, and Luxemburg .............................................................................................................................................134
Belgium, France, and Luxemburg......................................................................................................................................................................134
Italy..........................................................................................................................................................................................................................................135
Spain......................................................................................................................................................................................................................................136
Denmark..............................................................................................................................................................................................................................136
Norway.................................................................................................................................................................................................................................136
Sweden .................................................................................................................................................................................................................................137
Portugal.................................................................................................................................................................................................................................137
Greece and Cyprus......................................................................................................................................................................................................137
Hungary...............................................................................................................................................................................................................................138
Czech Republic...............................................................................................................................................................................................................138
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