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Table 9-13 Output defects
Sample Description Possible solutions
Printed pages have curled edges. The
curled edge can be along the short or
long side of the paper. Two types of curl
are possible:
● Positive curl: The paper curls
toward the printed side. The defect
occurs in dry environments or
when printing high-coverage pages.
● Negative curl: The paper curls
away from the printed side. The
defect occurs in high-humidity
environments or when printing low-
coverage pages.
1. Reprint the document.
2. Positive curl: From the printer
control panel, select a heavier
paper type. The heavier paper type
creates a higher temperature for
printing.
Negative curl: From the printer
control panel, select a lighter paper
type. The lighter paper type creates
a lower temperature for printing.
Try storing the paper in a dry
environment prior to use, or use
freshly opened paper.
3. Print in duplex mode.
4. If the issue persists, go to
support.hp.com.
The paper does not stack well in the
output tray. The stack might be uneven,
skewed, or the pages might be pushed
out of the tray and onto the floor. Any of
the following conditions can cause this
defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by
extreme paper curl, refer to the
troubleshooting steps for "Output
curl."
4. Use a different paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the issue persists, go to
support.hp.com.
118
Chapter 9 Solve problems
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