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Mac: Select System Preferences or System Settings > Printers & Scanners (or Print & Scan or
Print & Fax) and make sure your product appears. If your product does not appear, click + and add
your product. If the product does appear, double-click it and make sure it is not paused.
Note: Do not turn the product off while it is receiving a fax. Otherwise, the fax transmission will be lost.
Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that
fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax
transmission will work when using VoIP.
If your phone line includes voice mail answering services, calls or faxes may be inadvertently received
by your voice mail service.
Parent topic: Solving Faxing Problems
Related references
Basic Settings - Fax
Related tasks
Receiving Faxes Automatically
Connecting a Telephone or Answering Machine
Sending Faxes Using the Fax Utility - Windows
Sending Faxes Using the Fax Utility - Mac
Loading Paper in the Paper Cassettes and Rear Paper Tray
Printing Fax Reports
Sending a Fax at a Specified Time
Cannot Receive Faxes with a Telephone Connected to Your Product
If you cannot receive faxes when a telephone is connected to your product, try these solutions:
• Make sure your telephone is connected to your product's EXT port.
• Make sure the Receive Mode is set to Manual.
Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a
connection has been made before you hang up.
Parent topic: Solving Faxing Problems
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