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Symptom Cause Solution
The configured IP
address is in use on
another device.
Check that the IP addresses of peripheral devices are
unique.
The configured subnet
mask does not match
the used network
subnet.
Perform a network reset.
The unit is being
accessed on the same
local network via a
proxy.
Change the configuration so that a proxy server is not
used.
The configured default
gateway for the unit is
incorrect.
Perform a network reset.
The entered URL is
incorrect.
Enter the correct URL and try again.
The HTTP port is
incorrect.
Display the camera menu on an external monitor and
check the setting of [Network] > [Wired LAN] > [HTTP
Port]. If a value other than 80 is configured, add the
HTTP port number to the host name or IP address
entered in the web browser.
Example: If HTTP Port is set to 8080, enter http://<IP
Address>:8080
The HTTP port number
of the unit is being
filtered or blocked.
Change the HTTP port number of the unit to a port that
is not being filtered or blocked.
Old cache of the web
browser is having an
adverse effect.
Delete the cache from the web browser.
Cannot connect to the Web
App using the 2D code (QR
code).
The device being used
does not support
mDNS.
Use a device that supports mDNS.
If using a device that does not support mDNS, enter the
IP address directly into the web browser.
The tablet or computer
is connected to a
different network than
the camera.
Connect the tablet or computer to the same network as
the camera.
Cannot connect to the Web
App by manually entering the
URL.
The device being used
does not support
mDNS.
Use a device that supports mDNS.
The tablet or computer
is connected to a
different network than
the camera.
Connect the tablet or computer to the same network as
the camera.
The authentication screen is
displayed continuously.
The correct user name
or password was not
entered.
Enter the registered user name and password. If you
have forgotten the registered user information, see
“RESET switch” in “Connector Block” to initialize the
user information for network connection.
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