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RM-IP500
Web App
Symptom Cause Solution
Pan/tilt operating speed is
slow.
The pan/tilt speed from the infrared
remote control is set to normal
mode.
Set SETUP switch 4 to the ON position on the
rear panel.
Operation targeted a
camera other than the
intended camera.
The infrared signal was received
by a camera other than the
intended camera.
Set [Technical] > [IR Remote] > [Setting] to [Off] in
the web menu of the camera you do not want to
control.
Symptom Cause Solution
Camera cannot be operated from the
RM-IP500 Remote Controller.
The power supply for
the camera is not
connected.
Check that the POWER lamp of the camp lights
up green or orange.
The camera or remote
controller is not
connected to the
network.
Check the camera and remote controller
connections.
Initial setup of the
camera was not
completed.
Complete the initial setup using the Web App.
VISCA over IP
communication is not
enabled.
Set SETUP switch 3 to the ON position on the
camera connector panel and reboot the unit.
The IP address of the
camera changed.
Check the IP address of the camera using
[Network] > [Wired LAN] in the web menu or
camera menu.
The IP address of the camera was
changed using AUTO IP SETUP on the
RM-IP500 Remote Controller.
At least 20 minutes has
elapsed since the
camera was started.
Reboot the camera. The IP address can be
changed using AUTO IP SETUP within the first
20 minutes after starting the camera.
Symptom Cause Solution
Cannot connect using a web
browser.
A category 5e or higher
LAN cable is not
connected.
Connect a Category 5e or higher LAN cable.
Not connected to LAN
correctly or connected
network is not operating
normally.
Check that the LINK LED for the LAN connector is lit. If
the LINK LED is not lit, contact your network
administrator.
The power supply for
the camera is not
connected.
See the “Power supply” section above.
A valid IP address is not
configured for the unit.
Perform a network reset.
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