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201
FAQ
CATEGORY
SUB-CATEGORY QUESTION ANSWER
Phone
Function
VPN
How do I set up a
VPN?
VPN access configuration is different
according to each company. To
configure VPN access from your phone,
you must obtain the details from your
company’s network administrator.
Phone
Function
Screen time out
My screen turns off
after only 30 seconds.
How can I change the
amount of time for
the backlight to turn
off?
1. From the Home screen, tap the
Menu Key
(in the Front Touch
Keys bar).
2. Tap Settings > Display > Screen
timeout.
3. Tap the preferred screen backlight
timeout time.
NOTE You can also turn on the Smart
screen and Smart video features to
keep the screen from turning off when
the device detects your eyes looking at
the screen. From the Settings menu,
tap Display, then checkmark Smart
screen.
Phone
Function
Wi-Fi and 4G
When Wi-Fi and 4G
are both available,
which service will my
phone use?
When using data, your phone may
default to the Wi-Fi connection (if Wi-Fi
connectivity on your phone is set to
On). However, there will be no
notification when your phone switches
from one to the other.
To know which data connection is
being used, use the 4G
or Wi-Fi icon
in the Status Bar at the top of your
screen.
Phone
Function
Home screen
Is it possible to
remove an application
from the Home
screen?
Yes. Just touch and hold the icon until
the Remove bar appears at the top of
the screen. Then, without lifting your
finger, drag the icon to the Remove bar,
then lift your finger.
Phone
Function
Application
I downloaded an
application and it
causes a lot of errors.
How do I remove it?
1. From the Home screen, tap the
Menu Key
(in the Front Touch
Keys bar).
2. Tap Settings > Application manager.
3. Tap the application > Uninstall.
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