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INTRODUCTION
59
Technician certification
In addition to Volvo factory training, Volvo sup-
ports certification by the National Institute for
Automotive Service Excellence (A.S.E.).
Certified technicians have demonstrated a high
degree of competence in specific areas. Besides
passing exams, each technician must also have
worked in the field for two or more years before a
certificate is issued. These professional techni-
cians are best able to analyze vehicle problems
and perform the necessary maintenance proce-
dures to keep your Volvo at peak operating con-
dition.
Twin Engine Plug-in Hybrid vehicles
Technicians performing work on a vehicle with
electrification should also have the necessary
training and specialized certification required for
performing repairs and/or maintenance on a
vehicle with electrification.
WARNING
A number of electrical components in Twin
Engine Plug-in Hybrid vehicles use high-volt-
age current and can be extremely dangerous
if handled incorrectly. These components and
any orange wiring in the vehicle may only be
handled by trained and qualified Volvo service
technicians.
Contacting Volvo
Use the following contact information if you
would like to get in touch with Volvo in the Uni-
ted States or Canada.
In the USA:
Volvo Car USA, LLC
Customer Care Center
1 Volvo Drive,
P.O. Box 914
Rockleigh, New Jersey 07647
1-800-458-1552
www.volvocars.com/us
In Canada:
Volvo Car Canada Ltd.
Customer Care Centre
9130 Leslie Street, Suite 101
Richmond Hill, Ontario L4B 0B9
1-800-663-8255
www.volvocars.com/ca
Volvo Roadside Assistance
Your new Volvo comes with a four year Volvo
Roadside Assistance program.
Additional information, features, and benefits of
this program are described in a separate informa-
tion package in your glove compartment.
If you require assistance, dial:
In the U.S. 1-800-638-6586 (1-800-63-
VOLVO)
In Canada 1-800-263-0475
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