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MAINTENANCE AND SERVICING
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Before the service can be used
Volvo ID
•
The owner (primary driver) must create or
have a Volvo ID (see the article "Volvo ID").
•
You must enter your Volvo ID (your email
address) in the vehicle as explained in the
article "Volvo ID". If you have already regis-
tered a Volvo ID, use the same email address
that you used to create the Volvo ID.
Changing a Volvo ID email address
If you would like to register a different email
address, open the Volvo ID app in the center dis-
play's App view and tap
Change Volvo ID. Fol-
low the instructions provided. See also the article
"Volvo ID" for additional information.
Selecting a Volvo retailer
By default, the retailer where you purchased your
vehicle will be your preferred retailer/Volvo
authorized workshop who will perform service
and repairs on your vehicle. To change the pre-
ferred retailer, go to www.volvocars.com and
select the United States or Canada.
Prerequisites for booking service from the
vehicle
In order to request an appointment from the vehi-
cle:
•
The engine must be running
•
The vehicle must be connected to the Inter-
net (see the article "Internet connected vehi-
cle")
Using the service
When it is time for service or in certain cases if
repairs are necessary, a message will appear in
the instrument panel and in the center display.
This message is triggered by:
•
the amount of time that has elapsed since
the last service
•
the number of hours the engine has run
since the last service
•
mileage since the last service.
•
Specific alerts or fault codes in the vehicle
Booking service or repairs
Submit a booking request whenever you need a
workshop appointment or when a message
regarding the need for service or repairs has
been displayed in the instrument panel and in the
center display. This can be done directly from the
vehicle as follows.
Sending an appointment request
1.
Open the
Car status app in the center dis-
play's App view.
2.
Tap
Appointments and then tap Request
appointment.
3.
Check that your
Volvo ID is correct.
4. Check that the correct preferred retailer is
listed. If you prefer, simply tap the button to
initiate a call to the retailer.
5.
Tap
Send appointment request. Your
request and vehicle data will be sent to your
retailer through the vehicle's Internet con-
nection.
> Volvo will send a booking invitation to your
email address with a link to your preferred
workshop's On-Line Service Scheduler.
6. Open the email and click the link to book
your workshop appointment at a convenient
time with your preferred service advisor. Add
any additional preferences and free text to
your booking.
7. When you have submitted your workshop
booking, your appointment will be confirmed
online directly by email. The booking informa-
tion will also appear in the
Car status app in
the center display after a period of time.
8. Several days prior to your appointment, you
will receive a reminder via email from your
retailer. A notification will also appear on the
center display one day prior to the appoint-
ment.
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