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MAINTENANCE AND SERVICING
476
Booking service and repairs
Connected Service Booking (CSB) makes it
possible to use the vehicle's Internet connection
to set up a time for service, maintenance and/or
repairs.
The information is handled through the Car
status app, which can be opened from the cen-
ter display's App view.
Information about your vehicle is sent to your
retailer and you can book your workshop appoint-
ment directly in your retailer's workshop planning
system using the Volvo On-Line Service Schedu-
ler with your smart phone. The system will also
send a reminder as the appointment approaches
and the Sensus Navigation system will provide
directions to the workshop if necessary.
This feature makes it convenient to book a work-
shop appointment directly from your vehicle.
Vehicle-related information is sent to your
retailer, who prepares your visit to the workshop.
After you have requested a workshop appoint-
ment, your retailer will send you an email includ-
ing a link enabling you to connect directly to your
retailer's booking system, where you can book
the appointment at a convenient time. Information
about your retailer is also available in the vehicle
so that you can contact the retailer/workshop at
any time using the
Call my retailer menu option.
NOTE
My Volvo can be found by going to www.vol-
vocars.com and selecting the United States or
Canada.
Before the service can be used
Volvo ID
•
The owner (primary driver) must create or
have a Volvo ID (see the article "Volvo ID").
•
You must enter your Volvo ID (your email
address) in the vehicle as explained in the
article "Volvo ID". If you have already regis-
tered a Volvo ID, use the same email address
that you used to create the Volvo ID.
Changing a Volvo ID email address
If you would like to register a different email
address, open the Volvo ID app in the center dis-
play's App view and tap
Change Volvo ID. Fol-
low the instructions provided. See also the article
"Volvo ID" for additional information.
Selecting a Volvo retailer on the My Volvo
website
By default, the retailer where you purchased your
vehicle will be your preferred retailer/Volvo
authorized workshop who will perform service
and repairs on your vehicle. To change the pre-
ferred retailer, go to your personalized My Volvo
website.
Prerequisites for booking service from the
vehicle
In order to request an appointment from the vehi-
cle:
•
The engine must be running
•
The vehicle must be connected to the Inter-
net (see the article "Internet connected vehi-
cle")
Using the service
When it is time for service or in certain cases if
repairs are necessary, a message will appear in
the instrument panel and in the center display.
This message is triggered by:
•
the amount of time that has elapsed since
the last service
•
the number of hours the engine has run
since the last service
•
mileage since the last service.
•
Specific alerts or fault codes in the vehicle
Booking service or repairs
Submit a booking request whenever you need a
workshop appointment or when a message
regarding the need for service or repairs has
been displayed in the instrument panel and in the
center display. This can be done directly from the
vehicle as follows or alternatively by using the My
Volvo personal website booking tab.
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