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The TV does not turn on.
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The TV does not turn on.
Perform the procedures in the order below until the problem is solved.
1. Check if the TV turns on with the remote
control.
Point the remote control at the sensor on the front of the TV and press the
power button on the remote control.
Check if the TV turns on or if the illumination LED lights up.
If the illumination LED lights up but the TV does not turn on, try resetting
(restarting) the TV.
If a full reset (restart) of the TV is required
2. Check if the TV turns on with the power
button on the TV.
Press the power button on the TV and check if the TV turns on. The
power button is on the side or back of the TV.
For details, refer to the Reference Guide of the TV.
If the TV turns on with this procedure, there may be a problem with the
remote control. Refer to the following topic.
The remote control does not operate.
3. Unplug the AC power cord (mains lead)
and wait for 2 minutes (3 minutes for
models equipped with an OLED panel).
Unplug the TV power cord (mains lead) from the electrical outlet and wait
for 2 minutes (3 minutes for models equipped with an OLED panel). Then
Help Guide
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Troubleshooting
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