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[103] Troubleshooting
Picture (quality)/screen
Picture quality is not as good as viewed at the store.
Distorted picture.
The screen flickers.
No color/Dark picture/Color is not correct/Picture is too bright.
Dark screen. How to brighten the screen.
Color is not correct. How to adjust the color tone.
Screen format/wide mode changes automatically.
The screen suddenly changes to a video you do not recognize while watching TV.
Suddenly the picture becomes small.
Black bands appear at the edges of the screen.
A black box appears on the screen.
There are banners/tickers at the top or bottom of the screen.
High resolution HDR pictures are not displayed.
3D pictures are not displayed. The 3D effect is weak. (3D models only)
Black bars appear on both sides of the screen when watching 3D pictures. (3D models only)
You cannot turn off 3D display while watching 3D content. (3D models only)
The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D
models only)
A message about an app asking for permission to access a TV function is displayed.
The screen becomes darker after a certain period of time. (only models equipped with an OLED panel)
The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel)
You are concerned about an image retention. (only models equipped with an OLED panel)
A white line appears on the screen. (only models equipped with an OLED panel)
Panel refresh does not complete. (only models equipped with an OLED panel)
[104] Troubleshooting | Picture (quality)/screen
Picture quality is not as good as viewed at the
store.
Picture quality depends on the signal content.
The picture quality may improve if you change it in [Picture & Display] under [Settings].
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