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Sony XBR-65A8F User Manual
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User Manual - Page 163
For XBR-65A8F.
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Contents
Table of Contents
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Troubleshooting
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Troubleshooting
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Remote control/accessories
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The remote control does not operate.
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C-785-100-13(1)
Copyright 2018 Sony Visual Products Inc.
155
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File type: PDF
File name: 31946065_xbr-65x900f.pdf
File size: 5.67 MB
File Language: English
Pages: 395
Author: Sony
Published: 2021-01-01
Updated: 2023-06-14
Download File
Table of Contents
×
Help Guide
1
Table Of Contents
3
Using the remote control
11
Using the TV Menu Bar
12
Home menu
13
Using the Action Menu
16
Introducing Android TV
19
Troubleshooting
20
Getting Started
21
Using the Help Guide
9
Remote control
160
Using the remote control
11
Functions of the remote control buttons
161
Upper buttons on the remote control
239
Middle buttons on the remote control
241
Lower buttons on the remote control
243
Searching by voice
225
Keeping the TV updated
197
Introducing Android TV
19
Displaying the picture in a small screen
175
Downloading apps from the GooglePlay
165
Moving apps to a USB memory device
177
Viewing Internet media
179
Enjoying content from your mobile device on the TV with Google Cast
180
Enjoying safe apps and video streaming services (Security & restrictions)
181
Basic Operations
164
Home menu
13
Using the TV Menu Bar
12
Using the âContent Barâ(DISCOVER)
215
Using the Action Menu
16
Selecting devices that are connectedto the TV
227
Changing the picture and soundquality to your preferences
245
Adjusting the picture quality
250
âPicture adjustmentsâ advancedsettings
390
Adjusting the sound quality
252
âSound adjustmentsâ advancedsettings
394
Illumination LED
246
Accessibility features
198
Support Site
199
Watching TV
22
Watching TV programs
200
Using the program guide
217
Using interactive broadcast TVservices
219
Watching in 3D (3D models only)
201
Understanding the basics of 3D TV(3D models only)
331
Preparing your 3D glasses (3Dmodels only)
333
Watching TV in 3D (3D models only)
335
Using the TV with Other Devices
23
USB devices
202
Playing content stored on a USBdevice
167
Information about USB devices usedfor storing photos and music
247
Supported files and formats
236
Photos
377
Music
378
Videos
380
Audio sampling rates (for videos)
387
External subtitles
389
Blu-ray and DVD players
203
Connecting a Blu-ray or DVD player
337
Watching Blu-ray and DVD discs
340
Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only)
204
Connecting an IR Blaster (IR Blastercompatible models only)
341
Setting up the IR Blaster to controlthe set-top box (cable/satellite box)(IR Blaster compatible models only)
343
Smartphones and tablets
205
Displaying the screen of asmartphone/tablet on the TV usingthe Screen mirroring function
169
Computers, cameras, and camcorders
206
Connecting a computer and viewingstored content
232
Connecting a camera or camcorderand viewing stored content
234
Computer video signal specifications
345
Audio system
207
Connecting an audio system
347
Adjusting audio system-relatedsettings
350
Bluetooth devices
208
Connecting a Bluetooth device
352
Adjusting the AV sync setting
354
Supported Bluetooth profiles
356
Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only)
209
Connecting a wireless subwoofer(optional)
357
Adjusting wireless subwoofer-relatedsettings (optional)
359
BRAVIA Sync-compatible devices
210
BRAVIA Sync overview
228
Using features available for BRAVIASync-compatible devices
361
Adjusting BRAVIA Sync settings
363
Viewing pictures in 4K from compatible devices (4K models only)
211
Viewing pictures in 4K resolution (4Kmodels only)
365
Settings for viewing pictures in 4Kresolution with higher quality (4Kmodels only)
368
Connecting to a Network
24
Connecting to a network using aLAN cable
156
Connecting to a network using awireless connection
212
Using Wi-Fi to connect the TV toyour network
158
Using Wi-Fi Direct to connect to theTV (no wireless router required)
229
Home network features
213
Adjusting home network settings
370
Playing content from a computer
372
Playing content from a media server
374
RVU statement (RVU compliantmodels only)
375
Settings
25
Configuring the TV
214
[TV]
171
[Network & Accessories]
173
[System Preferences]
221
[Personal]
220
[Accounts]
376
[Expert panel settings](only modelsequipped with an OLED panel)
223
Setting a timer
174
Troubleshooting
20
Start here
182
Self diagnostics
254
Software updates
154
If a full reset (restart) of the TV isrequired
237
Picture (quality)/screen
183
Picture quality is not as good as viewed at the store.
255
Distorted picture.
256
The screen flickers.
257
No color/Dark picture/Color is not correct/Picture is too bright.
258
Dark screen. How to brighten the screen.
259
Color is not correct. How to adjust the color tone.
260
Screen format/wide mode changes automatically.
261
The screen suddenly changes to a video you do not recognize while watching TV.
262
Suddenly the picture becomes small.
263
Black bands appear at the edges of the screen.
264
A black box appears on the screen.
265
There are banners/tickers at the top or bottom of the screen.
266
High resolution HDR pictures are not displayed.
267
3 D pictures are not displayed. The 3D effect is weak. (3D models only)
268
Black bars appear on both sides of the screen when watching 3D pictures. (3D models only)
270
You cannot turn off 3D display while watching 3D content. (3D models only)
271
The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D models only)
272
A message about an app asking for permission to access a TV function is displayed.
273
The screen becomes darker after a certain period of time. (only models equipped with an OLED panel)
274
The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel)
275
You are concerned about an image retention. (only models equipped with an OLED panel)
276
A white line appears on the screen. (only models equipped with an OLED panel)
277
Panel refresh does not complete. (only models equipped with an OLED panel)
278
Keyboard
186
Broadcast reception
187
Check these things first to troubleshoot your TV reception.
279
Block noise or an error message appears and you cannot watch broadcasts.
280
Ghosting or double images appear.
281
Only snow noise or a black picture appears on the screen.
282
There is picture or sound noise when viewing an analog TV channel.
283
Some channels are blank.
284
Poor reception or poor picture quality with digital broadcasts.
285
You cannot view digital channels.
286
You cannot receive or select channels.
287
Some digital cable channels are not displayed.
288
Broadcast HD formats have poor quality.
289
Sound
189
No sound but good picture.
290
Audio noise.
291
No audio or low audio with a home theater system.
292
Distorted sound.
293
Headphone/Bluetooth audio device volume cannot be adjusted.
294
You want to output sound from both the headphones/Bluetooth audio device and the TV speakers.
295
You are concerned about a delay between the picture and sound.
296
Network (Internet/home)/apps
190
The network name (SSID) of the wireless router to which you want to connect is not displayed.
297
Sometimes video streaming quality is poor.
298
Wi-Fi connection is lost or intermittent.
299
Certain Internet video content displays a loss of detail.
300
Good picture quality but no sound on Internet video content.
301
Apps are inaccessible.
302
The TV cannot access the Internet when IPv6 is set.
303
Your TV cannot connect to the server.
304
A message appears stating that the TV cannot connect to your network.
305
You can connect to the Internet, but not to Google services.
306
Remote control/accessories
192
The remote control does not operate.
162
You cannot turn the Active 3DGlasses on. (3D models only)
307
The LED indicator on the Active 3DGlasses blinks. (3D models only)
308
Power
193
The TV turns off automatically.
309
The TV turns on automatically.
310
After turning on the TV, it turns offimmediately.
311
The TV does not turn on.
312
Connected devices
194
No picture from a connected device.
314
You cannot select a connected device in the Home Menu.
315
Certain programs on digital sources display a loss of detail.
316
Photo images or folders take time to display.
317
You cannot find a connected BRAVIA Sync HDMI device.
318
The STB MENU button on the remote control does not work.
319
You cannot turn off the set-top box (cable/satellite box) using the TV's remote control through the IR Blaster function.
320
You cannot control a second AV receiver.
321
An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster. (IR Blaster compatible models only)
322
Some media files in the USB device or server are not displayed.
323
The TV cannot be found by a Wi-Fi Direct device.
324
Operation cuts out, or a device does not work.
325
The TV cannot connect to a Miracast device or Screen mirroring compatible device.
326
Video or sound sometimes cuts out.
327
Some paid content cannot be played.
328
Illumination LED
196
The illumination LED sometimeslights up.
329
You want to disable the illuminationLED so that it does not light up orblink.
330
Index
26
Help Guide
28
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