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[115] Troubleshooting | Picture (quality)/screen
There are banners/tickers at the top or bottom of
the screen.
In this case, the TV might be in demo mode. Try exiting demo mode.
Press the ACTION MENU button on the remote control and select [Suspend Demo]. Then, press
the HOME button on the remote control and select [Settings] — [Retail mode settings]. Disable
[Demo mode] and [Picture reset mode].
[116] Troubleshooting | Picture (quality)/screen
High resolution HDR pictures are not displayed.
The following are required to watch high resolution HDR pictures such as 4K (50p/60p).
Connect the 4K (50p/60p) playable device to HDMI IN 2/3.
Use a Premium High Speed HDMI Cable(s) that supports 18 Gbps.
Set [HDMI signal format] to [Enhanced format] by selecting [Settings] — [External inputs] — [HDMI
signal format] — [Enhanced format].
Check whether the connected device has the latest settings or firmware.
[117] Troubleshooting | Picture (quality)/screen
3D pictures are not displayed. The 3D effect is
weak. (3D models only)
3D models have [3D settings] in [Settings] — [Picture & Display].
If two pictures are displayed side-by-side, press the ACTION MENU button, then select [3D] — [3D
display] — [3D (Side by Side)].
If two pictures are displayed one above the other, press the ACTION MENU button, then select [3D]
— [3D display] — [3D (Over-Under)].
If the [3D display] screen appears and 3D pictures are not displayed, turn off the device that plays
3D content and turn it on again.
Perceived 3D effect may vary from person to person.
For 4K models
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