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Power Reset
Restart the TV with the remote control.
Press and hold the power button on the remote control for about 5 seconds until the “Power off”
message is displayed.
The TV will turn off and then restart automatically after about one minute.
If the TV does not turn on automatically, press the power button on the remote control after 20
seconds.
Unplug the AC power cord (mains lead).
If the problem persists after step 1, unplug the TV power cord (mains lead) from the electrical
outlet and wait for 2 minutes (3 minutes for models equipped with an OLED panel). Then plug
the power cord (mains lead) back into the electrical outlet.
Hint
Your personal settings and data will not be lost after the TV restarts.
Factory data reset
If the problem persists after a power reset, try a factory data reset.
Note
Performing a factory reset will delete all of the TV’s data and settings (such as Wi-Fi and wired
network setting information, Google account and other login information, Google Play and other
installed apps).
Press the HOME button, then select [Settings] — [Storage & reset] — [Factory data reset].
Select [Erase everything].
If you have set a PIN code on your TV, you will be prompted to input it when you select [Erase
everything].
After the factory reset process completes successfully, the TV will proceed into the Initial Setup
wizard. You must agree to the Google Terms of Service and Google Privacy Policy.
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