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Avoid textured paper with rough finishes
Check the Paper Type setting
Make sure the Paper Type setting matches the paper loaded in the tray or feeder:
• From the printer control panel Paper menu, check the Paper Type setting.
• For Windows users, check this setting from Print Properties.
• For Macintosh users, check this setting from the Print dialog.
Printer is printing blank pages
Try one or more of the following:
Make sure there is no packing material left on the toner or print cartridge
Remove the cartridge and make sure the packing material is properly removed. Reinstall the cartridge.
Make sure the toner or print cartridge is not low on toner
When 88.xx [color] cartridge low appears, make sure that toner is distributed evenly among all
four cartridges:
1 Remove the cartridge.
Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may
aect
the print quality of future print jobs.
2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.
3 Reinsert the cartridge.
Note: If print quality does not improve, then replace the cartridge of the color that is not printing.
If the problem continues, then the printer may need to be serviced. For more information, contact customer
support.
Repeating defects appear on a page
Try one or more of the following:
Make sure the photoconductor unit is not defective
The photoconductor unit may be defective if marks occur repeatedly in only one color and multiple times
on a page.
• Replace the photoconductor unit if the defects occur every 94.2 mm (3.71 in.) or 37.68 mm (1.48 in.).
Troubleshooting 323
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